You recently ordered a small item online but when it arrived it was unusable.

Writing task 1 – You should spend about 20 minutes on this task. Write at least 150 words.

Write a letter to the company that sold you the item. In the letter:

•  give details about the order you made
•  explain what was wrong with the item
•  tell the company what you want them to do about it

Hello there guys from Deal Extreme!

A few days ago I purchased a tyni tiny pig keychain on your ecommerce. It was the white one with pink nose, not the black one. I can tell you this is the cuttest gadget I’ve ever got since on the online pictures that you advertised and on the videos other customers posted on your website it show there’s a led light that comes out the pig nose (isn’t it awesome?).

Well, unfortunatelly… for some reason, the light on my pig just didn’t work which made me fell totally frustrated. At first I thought it should have just ran out of battery (although they should be fully charged), but even after I swaped them for some new ones it still didn’t work.

I normally would ask for a full refund for the item but, as I really loved it and I feel I can’t live without that cute pig hanging on my backpack would you kindly send me a new keychain as the you noticed that mine was dead on arrival.

Thanks in advance!

Edson